EVENT TERMS AND CONDITIONS

Prior to booking:

  • School administrators, business offices and parents (if applicable) must be fully informed of our event terms and conditions prior to committing to an event. It is the responsibility of the teacher in charge of the booking to ensure that the school understands that any ISTA booking is made on behalf of the school, and not the individual teacher.
  • Please assess the viability of your ISTA trip (if face to face) or ISTA experience (if online), check travel restrictions, visa requirements, check in with parents, and obtain school approval, BEFORE booking.
  • Please read these terms and conditions carefully, including the cancellation policy.

For schools booking face to face festivals and TaPS

  • In order to secure places on an event the relevant booking form must be completed in full and submitted.
  • Once submitted, you will receive a deposit invoice; this confirms your place.
  • If payment of the deposit invoice is not paid within 14 days of the date of the invoice, ISTA reserves the right to cancel your place at the event.
  • The deposit will be deducted from the final balance invoice upon registration.
  • We ask all teachers to regularly update us on student numbers and to reply to any emails regarding numbers in a timely manner.
  • Registration must be completed during the registration window. These dates are noted on the specific event web page. A final balance invoice will be issued once the registration form has been submitted.
  • ISTA reserves the right to cap numbers at events after the initial booking phase. We will do this no later than 14 weeks prior to an event.
  • Failure to register within the allocated time slot will result in a late registration fee of GBP £150 being charged to your school.
  • Cancellations, replacements and/or potential additions to the group after the registration form has been submitted must be communicated directly to the relevant ISTA event coordinator via email and not to the host of the event.

For schools booking online festivals, TaPS, Discover DP Theatre and master class sessions

  • In order to secure places on an event the relevant booking form must be completed in full and submitted.
  • Once submitted you will receive an invoice; this confirms your booking.
  • If payment of the invoice is not paid within 14 days of the date of the invoice, ISTA reserves the right to cancel your place at the event.
  • The registration fees are non-refundable and non-transferable.
  • We ask all teachers to regularly update us on student numbers if relevant.
  • If you would like to make changes to your numbers once booked, please inform the ISTA event coordinator via email.

For schools/individuals booking for face to face IB workshops and Studios

  • In order to secure places on an event, the relevant registration form must be completed in full and submitted.
  • Once submitted you will receive an invoice; this confirms your place.
  • If payment of the invoice is not paid within 14 days of the date of the invoice, ISTA reserves the right to cancel your place at the event.
  • Cancellations or replacements must be communicated directly to the relevant ISTA event coordinator via email.

For schools/individuals booking for online IB workshops and Studios, monthly PD&L and Spotlight sessions

  • In order to secure places on an event, the relevant registration form must be completed in full and submitted.
  • Once submitted you will receive an invoice; this confirms your place.
  • If payment of the invoice is not paid within 14 days of the date of the invoice, ISTA reserves the right to cancel your place at the event.
  • Cancellations or replacements must be communicated directly to the relevant ISTA event coordinator via email.

Cancellation policy

If ISTA cancels

  • ISTA reserves the right to cancel an event due to insufficient enrolment, Covid-19 travel restrictions and/or force majeure.
  • The ISTA event coordinator will advise you of the cancellation by email.
  • Deposits and/or registration fees paid will be refunded in full.
  • ISTA does not assume financial responsibility for travel expenses, hotel accommodation and any other incidental expenses incurred by participants due to event cancellation.

If YOU cancel

  • You must inform the ISTA event coordinator of your intention to cancel, via email, as soon as you are aware of the cancellation. You must not email the host school or the artists.

Face to face festivals and TaPS

  • Schools who cancel their booking with less than 12 weeks to go to the start of the event will be charged a cancellation fee of GBP £500. This is in addition to the withheld deposit, unless due to Covid-19 travel restrictions.
  • Cancellations for individual student registrations received after the final invoice has been raised, including no-shows, will be charged the full registration fee plus all other surcharges already invoiced, unless due to Covid-19 travel restrictions.
  • If you are unable to travel due to Covid-19 travel restrictions, we will refund any monies paid to us in full. In this case you will need to send us evidence of the travel restrictions that your school needs to adhere to due to your country’s travel policy at the time.

Virtual festivals, TaPS, Discover DP Theatre, master class sessions, PD&L & Studios

  • The registration fees are non-refundable and non-transferable.

Face to face IB workshops and Studios

  • Teachers/individuals who cancel more than twelve weeks before the start of the event will be charged 25% of the total registration fee.
  • Teachers/individuals who cancel less than twelve weeks but more than six weeks before the start of the event will be charged 50% of the total registration fee.
  • Teachers/individuals who cancel less than six weeks before the start of the event (including no-shows) will be charged the full amount of the registration fees plus all other surcharges already invoiced.
  • If you are unable to travel due to Covid-19 travel restrictions we will refund any monies paid to us in full. In this case you will need to send us evidence of the travel restrictions that your school needs to adhere to due to your country’s travel policy at the time.

For AiRs, bespoke master class and Spotlight sessions, and consultancies (including online)

  • Schools who cancel more than twelve weeks before the start of the AiR will be charged 25% of the total fee.
  • Schools who cancel less than twelve weeks but more than six weeks before the start, will be charged 50% of the total fee.
  • Schools who cancel less than six weeks before the start will be charged the full amount of the fee.
  • If an artist has already paid for flights and any other necessary expenses (e.g. visas), then the school will be required to reimburse the artist in full, unless the artist is able to claim some portion of the payment back from the airline – in which case the school will still be required to reimburse any remaining outstanding portion of payments made. Schools are required to liaise directly with the artist in such occurrences.

Contacting ISTA – for details of which ISTA event coordinator to contact, please refer to the specific event web page.